Privacy Policy

1.1 Personal Information: When you book a safari or contact us, we collect information including your name, email address, phone number, mailing address, payment information, passport details (for international guests), and emergency contact information.

1.2 Health Information: For safety and liability purposes, we collect information about any medical conditions, medications, allergies, and physical limitations relevant to your participation in safari activities.

1.3 Hunting Information: For hunting safaris, we collect copies of hunting licenses, permits, firearms information, and hunting experience level.

1.4 Automatically Collected Information: When you visit our website, we automatically collect information including IP address, browser type, pages visited, time spent on pages, referring website, and device information through cookies and similar technologies.

2.1 Booking and Service Provision: We use your information to process bookings, confirm reservations, collect payment, communicate about your safari, and arrange accommodations and transportation.

2.2 Safety and Compliance: We use health and medical information to ensure your safety during safari activities and to comply with legal requirements related to hunting and wildlife management.

2.3 Communication: We may send you booking confirmations, safari updates, weather information, emergency alerts, and post-safari follow-up communications.

2.4 Marketing: With your consent, we may send you promotional emails about special offers, new safari packages, and wildlife updates. You can unsubscribe from marketing communications at any time.

2.5 Analytics and Improvement: We analyze website usage patterns and feedback to improve our services, website functionality, and user experience.

3.1 Third-Party Service Providers: We may share your information with trusted third parties who assist us in providing services, including payment processors, accommodation providers, transportation companies, and insurance providers. These parties are bound by confidentiality agreements.

3.2 Legal Compliance: We may disclose your information if required by law, such as for customs, immigration, wildlife management, or hunting permit requirements in South Africa.

3.3 No Sale of Data: We do not sell your personal information to third parties for marketing purposes.

3.4 Community Ownership: As a community-owned business, we may share aggregated, non-identifying information about our guests with community stakeholders for benefit-tracking purposes.

4.1 Security Measures: We implement appropriate physical, electronic, and managerial safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

4.2 Secure Transactions: Payment information is transmitted using SSL encryption technology and is processed only by secure, PCI-DSS compliant payment processors.

4.3 Staff Training: Our staff are trained in data protection and privacy practices to ensure proper handling of your information.

4.4 Limitation of Liability: While we implement security measures, no system is 100% secure. We are not liable for unauthorized access to your information beyond our reasonable control.

5.1 Retention Period: We retain personal information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy, typically for 7 years after your safari date to comply with accounting and legal requirements.

5.2 Disposal: When information is no longer needed, we securely delete or anonymize it unless we are required by law to retain it.

6.1 Access: You have the right to request access to the personal information we hold about you.

6.2 Correction: If you believe your information is inaccurate, you may request that we correct it.

6.3 Deletion: You may request deletion of your personal information, subject to legal requirements and contractual obligations.

6.4 Marketing Opt-Out: You may opt out of marketing communications by clicking the unsubscribe link in emails or contacting us directly.

6.5 Cookie Control: You can disable cookies in your browser settings, though this may limit website functionality.

7.1 Cookie Usage: Our website uses cookies to improve your browsing experience, remember your preferences, and analyze website traffic.

7.2 Types of Cookies: We use essential cookies (required for site functionality), analytical cookies (to understand usage patterns), and marketing cookies (to deliver targeted advertisements).

7.3 Third-Party Analytics: We may use Google Analytics and similar tools to monitor website performance. These services may collect information about your online activities across websites.

7.4 Cookie Consent: By using our website, you consent to our use of cookies as described in this policy.

8.1 External Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites. Please review their privacy policies independently.

8.2 Social Media: If you interact with us on social media platforms (Facebook, Instagram, TikTok, YouTube), those platforms' privacy policies apply to the information they collect.

9.1 Age Restriction: Our services are intended for adults or children with parental consent. We do not knowingly collect personal information from children under 13 years of age.

9.2 Parental Responsibility: If a child's information is collected with parental consent, parents retain the right to access, review, and request deletion of that information.

10.1 Data Transfer: Your information may be transferred to, processed in, and stored in countries other than your country of residence. These countries may have data protection laws different from your home country.

10.2 Consent: By providing your information, you consent to such transfers, subject to appropriate safeguards.

11.1 Changes: We may update this Privacy Policy periodically. Changes will be effective immediately upon posting to our website.

11.2 Notification: For significant changes, we will notify registered guests via email.

If you have questions about our Privacy Policy or wish to exercise your data rights, please contact us: